Golden Crown Casino Privacy Policy

Categories of information we collect

When you register an account we gather identifiers such as full name, residential address, date of birth, nationality, and a copy of a government-issued document. These details satisfy obligations imposed by the Curaçao Gaming Authority and Anjouan licensing frameworks.

During regular use we record gameplay metrics, deposit and withdrawal history, device fingerprints, IP addresses, browser characteristics, and approximate geolocation. Customer service chats, emails, and call recordings form part of our interaction archive.

Optional information such as marketing preferences, language choice, and survey responses is collected only when you provide it voluntarily.

Reasons we process your information

The primary purposes include verifying eligibility, processing financial transactions, delivering games, resolving disputes, and complying with anti-money-laundering and counter-terrorism financing rules applicable under our licences.

Behavioural analytics help us identify suspicious access, detect bonus abuse, and protect the integrity of game outcomes. Without this layer of processing we could not safeguard balances belonging to honest players.

Marketing activities, including newsletters, tailored offers, and loyalty rewards, are carried out only after you grant consent and can be withdrawn at any moment from the communications preferences screen.

Sharing with third parties

We engage carefully selected processors for payment authorisation, identity verification, fraud screening, cloud hosting, and customer support tooling. Each provider is bound by written agreements that mirror the standards described in this policy.

Regulators, auditors, law enforcement, and dispute resolution bodies may receive information when a valid legal request is presented or when disclosure is required to defend the rights of the company or other users.

We do not sell personal data and we do not authorise our processors to use it for purposes unrelated to the services we contract from them.

Storage, retention, and security

Records are stored on servers located within jurisdictions that maintain adequate safeguards. Encryption in transit and at rest, role-based access control, and continuous monitoring form the backbone of our security posture.

Transactional and KYC records are kept for at least five years after the closure of an account, in line with anti-money-laundering legislation. Marketing data is purged shortly after consent is revoked or after a defined inactivity threshold.

Your rights and how to exercise them

You may request a copy of the data we hold about you, ask for inaccurate records to be corrected, or request erasure where no overriding legal duty applies. Where consent is the legal basis, you may withdraw it at any time.

Requests are addressed within thirty calendar days and may require additional identity confirmation. Australian residents retain the option to lodge a complaint with the Office of the Australian Information Commissioner if they believe their privacy has been mishandled.